FAQs

1) I just sent an email. When can I expect a response?

You can generally expect a reply within 1-2 business days. 


2) What is the status of my order?

Please allow 24 hours after placing your order for the status of your order to be updated.

We typically take 2-4 business days to process orders. Please check your order shipping confirmation email to track your order while it’s in transit.

 

 

3) I would like to cancel my order:

If you have not received an order shipment confirmation email, please send us an email requesting and order cancellation. If your order has already been shipped, it cannot be cancelled. Once you receive your item you can take advantage of our easy returns/ exchange process and be issued a store credit as stated in our return policy or exchange for a different product. Please visit our easy returns policy on our website at: https://adornedbyayanfe.com/policies/refund-policy?


4) I need to change my shipping address:

Please email us with your correct shipping details as soon as possible. In the event that your order has already been shipped, please send us an email and we will work with you to get your items to the correct address.


5) My item doesn't fit/ I don't like it  and I would like to return it:

Please follow our Returns Policy to be issued a return label and store credit towards your purchase. Unfortunately, due to the high-demand and fast-paced nature of our business we cannot confirm the availability of items for exchanges by mail. Please visit our easy returns policy on our website at: https://adornedbyayanfe.com/policies/refund-policy?


6) I returned my order, when will my store credit be issued?

Our Returns Department typically takes 5-7 business days after receiving an item to issue you a gift card. You will receive an email once your gift card has been issued.

 

7) My order was lost or stolen. What should I do? 

If you purchased Route shipping protection, please file a claim here: 

 https://claims.route.com/

If you did not purchase Route shipping protection, Adorned by Ayanfe is NOT liable for missing or stolen packages.